Reference

How nugat88 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process bKash, Nagad and Rocket transactions, and keep your account secure.

Account data kept minimalbKash, Nagad, Rocket payment details protectedNo data sold to third partiesYour access rights are clearContact us any time to request changes
nugat88 How nugat88 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security on your account goes beyond a password. We use SSL encryption on every connection, which means data moving between your phone and our servers — including bKash and Nagad payment confirmations — is not readable in transit. We also apply session tokens that expire automatically, so an unused browser tab does not leave your account open indefinitely. Our internal access controls mean only authorised team members can view account-level data, and only when handling a verified support request.

SSL Encryption

Every data transfer — including Nagad and Rocket payment references — travels over SSL. Your payment details are not stored in plain text at any point.

Cookie and Session Control

We use session cookies to keep your login active on your device. You can clear these from your browser settings at any time without losing account data.

Data Retention Policy

We keep your account data for as long as your account is active or as local law requires. Once the retention period ends, we delete or anonymise the record.

Correction and Deletion Rights

You can ask us to correct inaccurate details or request deletion of your data where local law in Bangladesh and your eligible region permits us to do so.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, our support team handles privacy requests directly. You can reach us through live chat, email or our in-app message form. We aim to respond to data requests within the timeframe required by applicable law in your region — we do not leave privacy queries unanswered.

Live Chat Start a chat session from the account dashboard to raise a privacy request. Our team will ask for your account ID to locate your data quickly.
Email Support Send your data access or correction request to our support email address. Include your registered mobile number so we can match it to your account wallet.
In-App Message Use the message form inside your nugat88 account to submit a privacy query. Responses are sent back to the same form thread so nothing gets lost.

Common Questions About This Privacy Policy

Below are the questions we hear most from people reviewing this policy. If your question is not covered here, contact us through live chat or the in-app message form and we will respond with the specific detail you need.

We collect your name, mobile number and device identifiers at registration. When you make a deposit via bKash, Nagad or Rocket, we also record the transaction reference to match the payment to your account.

No. We never store your bKash, Nagad or Rocket PIN or full wallet credentials. We only log the transaction reference number that the payment network sends back to confirm a completed transfer.

Access is restricted to authorised team members who need it to handle a verified support request. We do not give general internal access to personal account data or payment histories.

Yes. Send a data access request through live chat, email or the in-app message form with your registered mobile number. We will respond within the timeframe required by applicable law in your region.

Contact our support team via live chat or email, state clearly what you want corrected or removed, and verify your identity. We will process the request in line with local law and your eligible region rules.

We share limited transaction data with bKash, Nagad and Rocket only to complete your payments. We do not sell personal data to advertisers or unrelated third parties under any circumstances.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.